Shipping & Returns

SHIPPING

WHILE ORDERS ARE TYPICALLY SHIPPED WITHIN THE BUSINESS DAYS LISTED IN YOUR CHOSEN SHIPPING OPTION, ORDERS MAY TAKE LONGER DUE TO UNFORESEEN CIRCUMSTANCES. YOU WILL RECEIVE AN ORDER CONFIRMATION EMAIL ONCE YOUR ORDER HAS BEEN SUCCESSFULLY PLACED AND ADDITIONAL EMAILS ONCE YOUR ORDER HAS BEEN SHIPPED AND DELIVERED.

RETURNS

DOMESTIC ORDERS CAN BE RETURNED FOR FREE WITHIN 5 DAYS OF THE ORDER BEING DELIVERED. *RETURNS ON INTERNATIONAL ORDERS MAY OR MAY NOT BE FREE DEPENDING ON LOCATION. ALL RETURNED ITEMS MUST BE IN NEW UNWORN CONDITION IN THEIR CLEAR BAGS AND SHIPPING MAILERS, WITH THE TAGS STILL ATTACHED. FAILURE TO INCLUDE ANY OF THE PREVIOUS ITEMS WILL RESULT IN A 5% CHARGE DEDUCTED FROM THE REFUND IN ADDITION TO SHIPPING. RETURNED ITEMS RECEIVED IN ANY CONDITION OTHER THAN 'NEW' AND 'UNWORN' WILL BE SENT BACK AT YOUR EXPENSE UNLESS OTHERWISE AGREED UPON. WE ARE UNABLE TO ACCEPT RETURNS AFTER 5 DAYS FROM THE TIME OF THE ORDER ARRIVING TO YOUR ADDRESS. CONTACT ORDERS@STAND-BY-ME.COM TO INITIATE A RETURN.

INTERNATIONAL ORDERS

ALL INTERNATIONAL ORDERS ARE SHIPPED DELIVERED DUTIES UNPAID (DDU). THIS MEANS THAT YOU, THE CUSTOMER, ARE RESPONSIBLE FOR PAYING YOUR LOCAL COUNTRY'S IMPORT DUTIES AT TIME OF DELIVERY. PLACING AN ORDER TO AN INTERNATIONAL DESTINATION SERVES AS CONFIRMATION THAT YOU UNDERSTAND YOUR RESPONSIBILITY TO PAY THESE FEES. UNFORTUNATELY, WE ARE UNABLE TO CALCULATE THESE FEES AT TIME OF PURCHASE.

EXCHANGES

*WE ARE UNABLE TO PROCESS EXCHANGES AT THIS TIME. IN SOME CASES, WE MAY BE ABLE TO EXCHANGE DAMAGED OR DEFECTIVE ITEMS FOR THE PROPER ITEM OR SIZE FOR FREE WITHIN 5 DAYS OF THE ORDER BEING DELIVERED. PLEASE NOTE, WE ARE UNABLE TO PROVIDE EXCHANGES FOR INTERNATIONAL ORDERS. FOR INTERNATIONAL EXCHANGES, WE ASK THAT YOU INITIATE A RETURN AND PLACE A REPLACEMENT ORDER. THANK YOU FOR UNDERSTANDING.